The Ultimate Partnership: Getting Patients on Your Side
Wed, 21 May 2008 11:19:50 EST
Judy Capko, Author of the Best-Seller Secrets of the Best-Run Practices and her newest book "Take Back Time: Bringing Time Managmenet to Medicine", discusses in this 20-minute podcast how to get patients on your side. She explains why patients are becoming even more demanding, what patients really want from their doctors, how practices can take a...

  Lean Healthcare in the Medical Practice
Tue, 25 Mar 2008 10:44:43 EST
Donna Weinstock of Office Management Solution discusses, in this 20-minute interview, the popularity of lean healthcare, provides detail on the "7 wastes" and describes the criteria for determining if a process or system in a medical practice needs to be streamlined. What can medical practices learn from TPS - Toyota Production Systems? Donna Wei...

  Those Maddening Phones - Are They Wasting Your Time?
Wed, 05 Mar 2008 01:46:11 EST
Judy Capko, Author of the Best-Seller Secrets of the Best-Run Practices and her newest book (publishing March 1, 2008) Take Back Time: Bringing Time Management to Medicine, discusses in this 20-minute podcast why medical practices have such trouble with phone demand and she provides concrete tips and solutions to help the problem. Judy covers how...

  The Action Formula: The Shortest Distance Between What You Have and What You Want
Mon, 25 Feb 2008 01:39:11 EST
In this 20-minute podcast interview, Wendy Lipton-Dibner, author and speaker, describes the evolution of The Action Formula: The Shortest Distance Between What You Have and What You Want and how the strategy (and her book) is being implemented in medical and dental practices. Is it a book for business or a self-help book? It's both! And Wendy exp...

  Post Adverse Event: Reducing the Exposure for Your Medical Practice
Tue, 29 Jan 2008 12:06:07 EST
In this 20-minute podcast, hear Jim Saxton, from the law firm of Stevens and Lee discuss why post adverse event is such an important issue for physicians, the advantages (and potential drawbacks) of physicians saying, " I'm sorry," and the importance of coming up with a plan and policy for the practice on handling adverse events. He also discusses...

  Feedback: The Breakfast of Champions by Irv Rubin
Fri, 11 Jan 2008 03:08:16 EST
Dr. Rubin, the author of "Dying for Compassion," discusses in this 20-minute podcast the roots of his own deep interest in feedback, why hearing the word "feedback" causes most people to cringe, and the negative consequences of poorly delivered feedback. Hear also his opinion of the 360-degree feedback craze, how to make delivering bad news a "wi...

  Expanding into the Gay and Lesbian Market: What Savvy Medical Practices Know
Thu, 03 Jan 2008 04:02:02 EST
Many physician practices recognize that they can expand business by reaching out to specific communities, including targeting lesbian, gay, bisexual and transgender (LGBT) patients. Ellen Kahn, Director of the Human Rights Campaign Foundation's Family Project discusses what strategies physician practices are using to reach out to the LGBT community...

  Real Time Claim Adjudication with Doral Davis-Jacobsen, BHS, MBA, CMPE
Mon, 10 Dec 2007 03:01:52 EST
Implementing Real Time Claim Adjudication may be a smart move for many medical practices. In this 20-minute podcast, Doral Davis-Jacobsen Manager, Physician Services Consulting Unit Dixon Hughes, PLLC defines the term, how the process of real time adjudication effects accounts receivable workflow, the challenges in implementing the program, keys t...

  Grow Your Practice from the Inside Out
Mon, 05 Nov 2007 02:58:48 EST
Why is it that some practices have a flair for rapid growth? It is a combination of good financial planning and terrific customer service that drives referrals. In this 20-minute podcast, Judy Capko, author of the runaway best seller, Secrets of the Best-Run Practices discusses elements of how patients rate their doctors, the most common complain...

  Hot Issues for Hospitals - and What that Means for Physicians
Tue, 09 Oct 2007 02:40:21 EST
Jennifer Bever, FACHE, the Director of Education for Sg2 discusses hot issues for hospitals and the impact of these issues on physician and physician practices. In this 20-minute podcast, Ms. Bever covers Medicare payment reductions and surgical services, pay-for-performance, projected physician workforce shortages, what makes physician-hospital p...

  Stop the Medical Office Bickering with Judy Capko
Mon, 01 Oct 2007 04:17:07 EST
In this 20-minute podcast, Judy Capko, author of the runaway best seller, Secrets of the Best-Run Practices covers specific reasons why conflicts can emerge in a practice and how office bickering can impact productivity. She provides tips on how to approach the subject with staff and practical ideas on resolving the bickering. She also describes ...